Question 1

What kind of personal information is stored

Accepted Answer

We store the following personal information about our customers:

Name, address, telephone number and e-mail address. For group / professional trips, we store passport numbers, social security numbers and workplaces.

Question 2

Purpose of the treatment

Accepted Answer

We process the information in order to be able to carry out our obligations by agreement with you.

We also use the information to be able to provide you with information, offers and service in connection with your purchase via e-mail, telephone, SMS and postal items. Some customers also receive follow-up via the app.

Question 3

The basis for the treatment

Accepted Answer

Information about name, address, telephone, e-mail address and in some cases social security number is used to fulfill the purchase agreement.

The basis for this treatment is Article 6 (b) of the Privacy Regulation

Where you have consented to it, the information is also used to provide you with information, offers and service in connection with your purchase via e-mail, telephone and SMS. The basis for this treatment is the Privacy Ordinance Art 6 (a). You can at any time refuse to receive such information from us.

Question 4

Gathering of information

Accepted Answer

1. We store the personal information you have provided on our website in connection with your purchase.
2. We store the personal information you have provided to our employees in connection with your purchase ore request

We use cookies on our websites to give you who visit the site the best customer experience and service. The Electronic Communications Act requires that we inform our visitors about the use of cookies. Read more about the use of cookies here.

Question 5

Disclosure of information to third parties

Accepted Answer

We will not share, sell, transfer or otherwise disclose personal information to others, unless we are legally obliged to do so.

In order to fulfill our obligations under the agreement, the necessary information is provided to our partners. Our partners can be, hotels, airlines, restaurants and travel agencies etc.

Question 6

Deletion of personal information

Accepted Answer

Information we have received in connection with your purchase is stored in our active customer register for 3.5 years.

Information we are obliged to retain under the Accounting Act will be stored for up to 5 years, in accordance with the requirements of the Act.

Question 7

Rights of the registered

Accepted Answer

We process your personal data in accordance with the Personal Data Act and current regulations. Please note that you can demand access to and transfer of your own personal information, as well as demand correction or deletion of information.

It can be complained to the Data Inspectorate about processing in violation of the rules.

Question 8

Information security

Accepted Answer

We secure your personal information by both physical and virtual access and access control, as well as by encrypting sensitive parts of submitted information.

Question 9

Contact information

Accepted Answer

Inquiries about what information has been registered, correction and deletion can be sent in writing to the following e-mail address:

insight@elitebooking.com

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